Examinando por Materia "QUALITY MANAGEMENT"

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    PublicaciónAcceso abierto
    La gestión de calidad en empresas colombianas de servicios de consulta en ingeniería
    (2014-05-06) Zapata-Gómez, D. (Diego)
    The process of implementation of a norm of quality management, because the levels of the organization are involved, is a process, from the point of view of the administration of companies, very complex and, therefore, it is necessary to identify its conditions and impacts. It is tried then to study these impacts, but from the perception of the middle level of these organizations. The middle level has been selected to consider itself the one that in last instance receives all the responsibility to implement the norm; the more valuable technological resources are located in it, they constitute the essence of the service that sell this type of companies.
  • Miniatura
    PublicaciónAcceso abierto
    Gestión de la calidad con el modelo EFQM en 10 pymes metalmecánicas de Medellín
    (2013-11-27) Parra-Mesa, C. M. (Carlos Mario); Villa-Toro, V. M. (Victor Manuel); Restrepo, José William
    The relevancy of small and medium enterprises SMEs for the country demands the generation of projects leading to their strengthening, for what it is necessary to evaluate and to improve their quality management. It was used the EFQM model, which consists of 9 criteria, 7 were evaluated with the managers, another between their workpeople (Results in People) and Results in Clients on a sample of them, in each one of 10 SMEs chosen. Every company received a detailed diagnosis about his quality management, a list concerning to improvement activities and, in the majority, some of them were executed. In the scale of 0-5, four companies were qualified over 4.0, and the three lower, about 3.0. Coherence between the manager’s actions and results in the organizations was not found, therefore, the creation of a quality center was proposed to the Municipality of Medellin, as public politics to face the global competition.