Now showing items 1-1 of 1

    • Sistema de gestión de las reclamaciones posventa en empresas de construcción 

      Duque-Uribe, M. P. (Maria del Pilar); Arango-Londoño, N. (Nicolás); Morales, M. (Marcela); Ortiz-Arango, J. D. (Juan David); Bernal, C. M. (Carlos Mario); Aldana-Barrera, J. C. (Juan Camilo) (Civil, Ambiental Geológica e IndustrialEscuela de Ingeniería de Antioquia EIA, 2014-05-07)
      This paper proposes a management system for the after sale claims applied to housing construction companies but also valid to any type of company. The system includes a map of the claim process with its respective forms ...