Resumen en español

This case of study offers to Medellín General Hospital (MGH) a guide to comply with the National Techno- Surveillance Program. The Ministry of Social Protection with the support of the National Drug and Food Surveillance Institute (INVIMA) designed this program. It is regulated by the 4816 Resolution of 2008 and its mainly focused on patient safety. For the development of this project, reference visits at different health institutions in the city of Medellín-Colombia were made. During these, a guided consultation was carried out to establish the current state of techno- surveillance programs and regulatory schemes in Colombia and the world. Using this information and the institutional quality management system at the MGH, the authors performed an analysis of the hospital techno- surveillance situation. Further, it was possible to design an improvement plan with strategies, actions and tools that are to be taken into account by the MGH to implement the planned institutional program and that are expected to improve their health care quality services and strengthen patient safety.