Browsing by Subject "FUZZY QFD"
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Publication Open Access Selección de proveedores usando el despliegue de la función de calidad difusa(2013-11-18) Osorio, J.C. (Juan Carlos); Arango, D. C. (Diana Carolina); Ruales, C. E. (Christian Ernesto)This paper presents a multicriteria methodology for supplier selection framed in a certification process with the approach of ISO 9001:2000 standard, using fuzzy QFD as a tool for decision making. The model takes into account the needs and expectations of the buyer and considers as a fundamental element of the process the knowledge that the company has about has both about the materials and processes, and candidate suppliers to be selected. This model was applied in a manufacturing company in Colombia.