Examinando por Autor "Zuluaga Rico, Maribel"
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Publicación Acceso abierto Propuesta metodológica para el mejoramiento de la competitividad vía servicio al cliente en las pymes del Sector Salud en Medellín(Universidad EIA, 2012) Zuluaga Rico, Maribel; Perdomo Orozco, Leidy Tatiana; Gómez, Clara InésA deep research was carried out in this work, about the way of evaluating quality of the Pymes of the health sector (dentistry and aesthetics), emphasizing the existing indicators to evaluate the service and which of these are really implemented, in addition, a detailed research was made about the documentation, indicators and procedures required by the Superintendence of Health to enable the operation of these institutions in the domestic market.